Refund & Returns Policy

At Flava Fashion, many of our garments are individually hand-painted, hand-finished, limited edition or one-of-one pieces. Variations in paint, markings, texture and finish are part of the individual character of each garment and are not considered faults.

Change of mind

Please choose carefully. We do not offer refunds or exchanges for change of mind on one-of-one, individually hand-painted, customised or made-to-order garments.

For other eligible Flava Fashion products, please contact us within 14 days of receiving your order if you would like to request a return. Items must be unworn, unused and returned in their original condition with tags and packaging where applicable.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, significantly different from its description, or you receive the incorrect item, please contact us as soon as possible at chris@flavafashion.com.au with your order number and photographs where relevant.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Return shipping

For approved change-of-mind returns, where applicable, the customer is responsible for return shipping costs. Where a product is faulty, damaged, incorrect or otherwise covered by your rights under Australian Consumer Law, Flava Fashion will provide an appropriate remedy and cover reasonable return shipping costs where required.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome. Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact

For return or refund enquiries, contact:

Flava Fashion
67 Little Oxford Street
Collingwood VIC 3066
Australia
chris@flavafashion.com.au